Frequently Asked Questions

Welcome to The South Apparel! We’re here to help you find trend-forward, confidence-boosting style that sparks joy every day. If you don't find the answer you're looking for below, feel free to reach out to our team!

🛍️ Shopping & Orders

What size should I order?

We know every body is unique! We carry a variety of contemporary brands, which means sizing can occasionally vary between styles. To help you find the perfect fit, we include specific sizing notes, model stats, and fit details in the description of every product page. If you're ever on the fence between sizes, send us a quick DM on Instagram, give us a call, or email us—we'd love to help you choose!

Can I change or cancel my order after it’s been placed?

We work quickly to get your goodies packed and shipped! If you need to make a change or cancel your order, please give us a call at 229-400-9350 during store hours or email us immediately at hello@shopthesouthapparel.com. Once an order has begun processing or has shipped, we won't be able to make changes, but we’re happy to help you with a return or exchange once it arrives.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and The South Apparel digital gift cards.

🚚 Shipping & Local Pickup

Do you offer local pickup?

Yes! If you’re local to the Bainbridge area, you can select In-Store Pickup at checkout.

• Pickup Location: 110 North Broad Street, Bainbridge, GA 39817

• Pickup Hours: Tuesday – Friday (10:00 a.m. – 6:00 p.m.) & Saturday (10:00 a.m. – 3:00 p.m.)

• You will receive an email notification as soon as your order is ready to be picked up!

How fast will my order ship?

Online orders are typically processed and dispatched within 1–3 business days (excluding Sundays, Mondays, and holidays). Once shipped, you’ll receive a confirmation email complete with tracking details.

Do you offer free shipping?

We offer standard flat-rate shipping on all domestic orders, with free shipping options on qualifying order totals! (Check our banner at the top of the homepage for our current free shipping threshold).

🔄 Returns & Exchanges

What is your return policy?

We want you to love everything you purchase from us! If something doesn't work out:

• Returns: Unworn, unwashed items with original tags attached are eligible for store credit when returned within 14 days of delivery (or local pickup date).

• Final Sale Items: Sale/clearance items, worn or altered items, and select accessories/intimates are final sale and cannot be returned.

How do I start a return?

• In-Store: Bring your unwashed, unworn item(s) with original tags and receipt to our downtown Bainbridge location.

• By Mail: Pack up your item(s) securely, include your order packing slip, and mail your return to our storefront address (110 North Broad Street, Bainbridge, GA 39817). Please note: Return shipping costs are the responsibility of the customer.

How will I receive my store credit?

Once we inspect and process your return, your store credit will be issued via an electronic gift card sent directly to the email address associated with your order. Store credit never expires!

📍 Storefront & Hours

Where is your physical store located?

We’d love to see you in person! Visit our brick-and-mortar storefront in the heart of downtown Bainbridge:

The South Apparel

110 North Broad Street

Bainbridge, GA 39817

What are your storefront hours?

• Monday: Closed

• Tuesday – Friday: 10:00 a.m. – 6:00 p.m.

• Saturday: 10:00 a.m. – 3:00 p.m.

• Sunday: Closed

💌 Get in Touch

Have a question that wasn't answered here?

We’re always happy to assist!

• Call Us: 229-400-9350

• Email Us: thesouthapparelstore@gmail.com